8+
Years of experience
Shakiul
About Me
I am a results-driven logistics and customer service professional with expertise in warehouse operations, shipment coordination, customer support, and data management. With strong skills in SAP, Excel, transportation systems, and CRM handling, I streamline supply chain processes while ensuring smooth customer experiences and timely issue resolution. My approach focuses on efficiency, accuracy, service excellence, and cost optimization to enhance operational outcomes and customer satisfaction.
My expert
areas
Experienced in logistics operations, warehouse management, shipment tracking, ERP systems, and data reporting improving supply chain efficiency.
Skills
Logistics & Shipment Coordination
Warehouse Operations & Inventory Management
ERP Systems (SAP, TMS)
Data Analysis & Excel Reporting
Order Processing & Customer Support
Route Planning & Cost Optimization
-
8
Years of Experience (+) -
500
Orders Processed Daily (+) -
40
Weekly Shipments Managed (+) -
47
Transportation Cost Reduction (%)
Education
Postgraduate Certificate in Supply Chain Management - Global
Conestoga College
Brantford, Canada
September 2024 – April 2025
Bachelor of Business Administration (BBA)
Daffodil International University
Bangladesh
July 2011 – May 2015
Experience
Top Talent Bridge
Customer Service Associate
- Managed 10–20 weekly customer inquiries via phone, email, and chat ensuring prompt issue resolution and service support.
- Coordinated webinar onboarding, scheduled sessions, and assisted users with platform access improving customer experience and engagement.
- Maintained CRM records with accurate customer interactions and follow-ups supporting workflow efficiency and data management.
- Collaborated with sales team on lead follow-ups resolving customer concerns and improving overall service quality.
Vistaprint Canada Ltd
Production Operator
- Processed and packaged 500+ customer orders daily ensuring timely dispatch and maintaining high production efficiency.
- Assembled customized products maintaining 98% order accuracy while meeting strict production deadlines.
- Conducted barcode scanning and label verification for 300+ items per shift ensuring accurate tracking and inventory updates.
- Maintained workflow efficiency and followed safety procedures reducing production delays by 15% during peak operations.
Islamia Foods & Agriculture Inc
Supply Chain Specialist
- Optimized delivery routes reducing transportation miles by 20% improving logistics efficiency and cost control.
- Negotiated with logistics providers reducing freight costs by 15% through effective vendor management strategies.
- Managed purchase orders and supplier coordination achieving 92% on-time delivery performance across distribution operations.
- Improved shipment planning increasing efficiency by 25% through better coordination and customer collaboration.
Building Construction Limited (BCL Group)
Logistics Coordinator
- Managed truck scheduling and shipment consolidation improving dispatch efficiency by 25% across logistics operations.
- Coordinated tracking of 40+ weekly shipments ensuring timely delivery updates and issue resolution.
- Reduced delivery delays by 18% through proactive follow-ups and backlog management with vendors and teams.
- Implemented cost optimization strategies reducing distribution expenses by 47% through route planning and freight consolidation.
Certifications
Supply Chain Connections Bridging Program
July 2023 – September 2023
Sheridan College, Canada
Projects
Logistics Route Optimization & Shipment Tracking System
Building Construction Limited (BCL Group)
Logistics Coordinator
Skills Used
- Route Planning
- Shipment Tracking
- Logistics Coordination
- Data Analysis (Excel)
- Vendor Management
Key Roles
- Optimized delivery routes reducing transportation distance by 20% improving logistics efficiency and overall operational cost management.
- Managed 40+ weekly shipments ensuring real-time tracking updates and timely delivery coordination across distribution channels.
- Reduced delivery delays by 18% through proactive follow-ups and backlog management with transport vendors and internal teams.
- Implemented freight consolidation strategies lowering distribution expenses by 47% improving cost efficiency and operational performance.
